Terms and Conditions Garni Hotel Horské ŠpičkyI.
ORDER OF STAY, ESTABLISHMENT OF THE CONTRACTUAL RELATIONSHIP
client orders a stay in the hotel by a wrien order or request for
reservaon, submied to the garni hotel by
mail, fax, e-mail, through booking interface on the website, or
personally. The essenal entries in a properly submied order or
request for reservaon include:
the client's name and surname, day and place of birth, permanent
address, contact (telephone number or e-mail address), in case of
legal persons the business name, company ID, VAT number
number of persons, period of stay, length of stay, type of room
a Czech person orders the stay for a foreigner, the client is obliged
to indicate this fact.
client is contractually bound by a properly issued and submied order
or reservaon request.
confirmaon of the order or a reservaon request by the hotel (in
compliance with Art. IV.
these condions) establishes a contractual relaonship between the
client and the hotel.
hotel undertakes to provide services in the confirmed extent and
quality to the client, and the client undertakes to pay the agreed
price to the hotel.
terms of the contractual relaonship are valid for all persons
indicated in the order / reservaon request submied
by the client and confirmed by the hotel.
RIGHTS AND OBLIGATIONS OF THE CLIENT
client is entled to:
be sufficiently and fully informed by the hotel about the ordered
services, i.e. their extent, me and pricing
receive the services he/she ordered, reimbursed an advance payment
for and that were confirmed by the hotel
cancel the confirmed order /reservaon request at any me before the
arrival, provided that the cancellaon condions
are observed in compliance with Art. VII.
complain about any problems with the provided services
client is obliged to:
completely and accurately enter all essenal informaon in the
pay the price of the stay to the hotel in the requested me
respect rules valid in the facility whose services he/she uses
carefully check the stay confirmaon issued by the hotel, and contact
the hotel immediately in case of any found discrepancy
HOTEL'S OBLIGATIONS TO THE CLIENT
hotel is obliged to:
provide to the client all important informaon regarding the
confirm to the client a properly ordered accommodaon and inform the
client in a wrien way about the
commencement of the stay
provide services to the client in the confirmed extent and quality
after the binding reservaon or confirmed order
in case of withdrawal from the confirmed order of stay / binding
reservaon by the client, to return the
reimbursed advance payment for the stay within 14 days after
the receipt of the wrien cancellaon.
in case the hotel is entled for cancellaon fees, the hotel will pay
to the client a difference between the
already paid advance payment and the applicable cancellaon fees. In
case of a binding reservaon using a
payment card for pre-authorisaon, the hotel is entled to take the
cancellaon fees from the client's account.
PRICES OF SERVICES AND THEIR REIMBURSEMENT
of services provided by the hotel are available at:
www.horskespicky.cz, under Accommodaon/Prices of Accommodaon
Internet portals mediang hotel accommodaon
client can secure the binding reservaon of the stay by:
full reimbursement of the price of the ordered services
after prior agreement with the hotel, by paral reimbursement of the
submission of the payment card informaon (card type/issuer,
holder/owner, expiraon date, number, security code) that are needed
for the card pre-authorisaon in the amount of the esmated price of
the ordered services.
case of failure to meet these condions for a binding reservaon, the
hotel is entled to cancel such reservaon unilaterally and inform the
client about this fact.
client can reimburse the ordered services by:
wire transfer to the hotel's bank account - 9516445001/5500
case the advance payment is not reimbursed on the day agreed and
specified in the accommodaon confirmaon, the hotel can withdraw from
the confirmed order. Failure to reimburse the advance payment does
not terminate the obligaon to cancel the ordered services in a wrien
way in case of the accommodaon cancellaon.
the reimbursement of advance payment is understood creding of the
amount to the hotel's bank account.
CONFIRMATION OF THE STAY
is entled to use the reimbursed services on the basis of an
accommodaon confirmaon issued by the hotel (in a wrien way by e-mail
or mail). The client is obliged to check the correctness of the
informaon entered in the confirmaon.
case of finding any discrepancy, the client must contact the hotel
recepon immediately on telephone number (+420) 777 207 895 or to
e-mail address email@example.com
COMMENCEMENT OF THE STAY
the arrival, the client must prove his identy by an ID card, passport
or another idenficaon document, and present the accommodaon
Terms and Conditions Hotel.cz
1.1. Hotel.cz Portal Provider - the company HOTEL.CZ a.s., registered seat Lihovarská 1060/12, 190 00, Prague 9. Correspondence address: Řeznická 7, 460 01 Liberec, tel.: 222 539 539 email: firstname.lastname@example.org.
1.2. Accommodation Facility – owner/tenant of the accommodation facility rendering services to the Client in conformity with the Order made between the Hotel.cz Portal Provider and the Client.
1.3. Client – natural person or legal entity ordering services offered by the Accommodation Facility.
2.1. These General Business Terms and Conditions (hereinafter refereed to as “GBT”) regulate contract relations between the Hotel.cz Portal Provider and the Accommodation Facility when mediating booking of the accommodation offered by the Accommodation Facility at the Provider’s website.
2.2. The contract relation between the Hotel.cz Portal Provider and the Accommodation Facility is also governed - besides these GBT and the valid pricelist of the Accommodation Facility (hereinafter referred to as the “Pricelist“ ) - by the Intermediary Agreement, the contract relation between the Hotel.cz Portal Provider and the Client is governed - besides these GBT - by the General Terms and Conditions published on the internet portal www.Hotel.cz
2.3. These General Business Terms and Conditions are applied whenever the Contract or another written agreement between the Parties hereto fails to contain another arrangement. Individual provisions of these GBT can be changed or cancelled in the Contract.
3.1. Contract relations between the Parties hereto are governed by the legislation of the Czech Republic.
The Client expresses his interest in the service by mailing the Inquiry Form. The Hotel.cz Portal Provider verifies free capacity in the Accommodation Facility in the term requested by the Client and notifies information about availability and price of accommodation for the chosen term to the Client. The ordered service is binding at the moment of phone or written confirmation of the order by the Client and the Provider (mailing the Accommodation Voucher to the Client).
4.2. Price for the Service
Price for the service is determined by the Accommodation Facility, the Hotel.cz Portal Provider does not escalate the price for the service. The price depends on the chosen term, number of persons and on other parameters specified by the Client in the Inquiry Form. Prior to mailing the binding confirmation, the Provider informs the Client about the final price and - when approved by the Client - order of the services becomes binding. The prices shown by individual Accommodation Facilities are indicative only and are not binding until booking is confirmed finally by the Provider (mailing the Accommodation Voucher).
4.3. Payment Terms
Payment is done in the Accommodation Facility. In case of certain bookings, in particular in case of group bookings the Accommodation Facility or the Hotel.cz Portal Provider requests guarantee by the credit card or payment of the advance amounting up to 100%o of the accommodation price. During the process of confirmation of the booking the Client is informed about the requested guarantee by the credit card or about the advance payment.
5.1.The cancellation terms are regulated by the Accommodation Facility itself; if the credit card guarantee is applied, costs of the first night will be charged in case of no-show. If the booking is cancelled (written Provider’s confirmation of cancelled booking is understood cancellation of the Client’s booking) 24 hours before the guest’s arrival, no cancellation fee is charged in case of the credit card guarantee.
5.2. The Client shall inform the Provider about all changes of the booking or about its cancellation in writing.
5.3. Complaints about quality of accommodation and services rendered by the Accommodation Facility shall be raised directly in the Accommodation Facility.
5.4. The Provider’s services can be claimed in writing in the electronic form to the email address email@example.com or to the correspondence address HOTEL.CZ a.s., Řeznická 7, 460 01 Liberec.
6.1. Sending business messages
The customer agrees to send additional and other information messages to his / her email address by sending the accommodation request on the Portal Hotel.cz. You may also opt out of these news at any time at https://www.hotel.cz/unsubscribe/ and in each individual newsletter. If the customer does not unsubscribe from additional information and news, we have a legitimate interest in believing that he wants to continue to receive similar offers.
6.2. Phone Calls Recording
Phone call recording The customer expressly consents that all phone communication shall be recorded in order to improve services and to record the customer’s consent with the terms and conditions and confirmation of booking. The consent shall be directly or implicitly expressed by the customer by continuing in a phone conversation with an employee of the Hotel.cz operator.
7.1. These General Business Terms and Conditions become valid and effective on 01.09. 2010. The contract relations arisen before the effective date of these General Business Terms and Conditions remain valid and are governed by the business terms and conditions valid when the contract relations were made.
7.2. Valid wording of these General Business Terms and Conditions is available in the registered seat of the Hotel.cz Portal Provider and is published on the Provider’s website www.hotel.cz.