Geschäftsbedingungen Garni Hotel Horské Špičky
I. ORDER OF STAY, ESTABLISHMENT OF THE CONTRACTUAL RELATIONSHIP
The client orders a stay in the hotel by a wrien order or request for reservaon, submied to the garni hotel by mail, fax, e-mail, through booking interface on the website, or personally. The essenal entries in a properly submied order or request for reservaon include:
* the client's name and surname, day and place of birth, permanent address, contact (telephone number or e-mail address), in case of legal persons the business name, company ID, VAT number
* number of persons, period of stay, length of stay, type of room
If a Czech person orders the stay for a foreigner, the client is obliged to indicate this fact.
The client is contractually bound by a properly issued and submied order or reservaon request.
The confirmaon of the order or a reservaon request by the hotel (in compliance with Art. IV. of these condions) establishes a contractual relaonship between the client and the hotel. The hotel undertakes to provide services in the confirmed extent and quality to the client, and the client undertakes to pay the agreed price to the hotel.
The terms of the contractual relaonship are valid for all persons indicated in the order / reservaon request submied by the client and confirmed by the hotel.
II. RIGHTS AND OBLIGATIONS OF THE CLIENT
The client is entled to:
* be sufficiently and fully informed by the hotel about the ordered services, i.e. their extent, me and pricing
* receive the services he/she ordered, reimbursed an advance payment for and that were confirmed by the hotel
* cancel the confirmed order /reservaon request at any me before the arrival, provided that the cancellaon condions are observed in compliance with Art. VII.
* complain about any problems with the provided services
The client is obliged to:
* completely and accurately enter all essenal informaon in the order/reservaon request
* pay the price of the stay to the hotel in the requested me
* respect rules valid in the facility whose services he/she uses
* carefully check the stay confirmaon issued by the hotel, and contact the hotel immediately in case of any found discrepancy
III. HOTEL'S OBLIGATIONS TO THE CLIENT
The hotel is obliged to:
* provide to the client all important informaon regarding the accommodaon
* confirm to the client a properly ordered accommodaon and inform the client in a wrien way about the commencement of the stay
* provide services to the client in the confirmed extent and quality after the binding reservaon or confirmed order
* in case of withdrawal from the confirmed order of stay / binding reservaon by the client, to return the reimbursed advance payment for the stay within 14 days after the receipt of the wrien cancellaon.
However, in case the hotel is entled for cancellaon fees, the hotel will pay to the client a difference between the already paid advance payment and the applicable cancellaon fees. In case of a binding reservaon using a payment card for pre-authorisaon, the hotel is entled to take the cancellaon fees from the client's account.
IV. PRICES OF SERVICES AND THEIR REIMBURSEMENT
Prices of services provided by the hotel are available at:
* www.horskespicky.cz, under Accommodaon/Prices of Accommodaon
* Internet portals mediang hotel accommodaon
The client can secure the binding reservaon of the stay by:
* full reimbursement of the price of the ordered services
* after prior agreement with the hotel, by paral reimbursement of the ordered services
* submission of the payment card informaon (card type/issuer, holder/owner, expiraon date, number, security code) that are needed for the card pre-authorisaon in the amount of the esmated price of the ordered services.
In case of failure to meet these condions for a binding reservaon, the hotel is entled to cancel such reservaon unilaterally and inform the client about this fact.
The client can reimburse the ordered services by:
* wire transfer to the hotel's bank account - 9516445001/5500
* payment card
* cash payment
In case the advance payment is not reimbursed on the day agreed and specified in the accommodaon confirmaon, the hotel can withdraw from the confirmed order. Failure to reimburse the advance payment does not terminate the obligaon to cancel the ordered services in a wrien way in case of the accommodaon cancellaon.
As the reimbursement of advance payment is understood creding of the amount to the hotel's bank account.
V. CONFIRMATION OF THE STAY
Client is entled to use the reimbursed services on the basis of an accommodaon confirmaon issued by the hotel (in a wrien way by e-mail or mail). The client is obliged to check the correctness of the informaon entered in the confirmaon.
In case of finding any discrepancy, the client must contact the hotel recepon immediately on telephone number (+420) 777 207 895 or to e-mail address firstname.lastname@example.org
VI. COMMENCEMENT OF THE STAY
After the arrival, the client must prove his identy by an ID card, passport or another idenficaon document, and present the accommodaon confirmaon. A
1.1. Hotel.cz Portal Provider - the company HOTEL.CZ a.s., registered seat Lihovarská 1060/12, 190 00, Prague 9. Correspondence address: Řeznická 7, 460 01 Liberec, tel.: 222 539 539 email: email@example.com.
1.2. Accommodation Facility – owner/tenant of the accommodation facility rendering services to the Client in conformity with the Order made between the Hotel.cz Portal Provider and the Client.
1.3. Client – natural person or legal entity ordering services offered by the Accommodation Facility.
2.1. These General Business Terms and Conditions (hereinafter refereed to as “GBT”) regulate contract relations between the Hotel.cz Portal Provider and the Accommodation Facility when mediating booking of the accommodation offered by the Accommodation Facility at the Provider’s website.
2.2. The contract relation between the Hotel.cz Portal Provider and the Accommodation Facility is also governed - besides these GBT and the valid pricelist of the Accommodation Facility (hereinafter referred to as the “Pricelist“ ) - by the Intermediary Agreement, the contract relation between the Hotel.cz Portal Provider and the Client is governed - besides these GBT - by the General Terms and Conditions published on the internet portal www.Hotel.cz
2.3. These General Business Terms and Conditions are applied whenever the Contract or another written agreement between the Parties hereto fails to contain another arrangement. Individual provisions of these GBT can be changed or cancelled in the Contract.
3.1. Contract relations between the Parties hereto are governed by the legislation of the Czech Republic.
The Client expresses his interest in the service by mailing the Inquiry Form. The Hotel.cz Portal Provider verifies free capacity in the Accommodation Facility in the term requested by the Client and notifies information about availability and price of accommodation for the chosen term to the Client. The ordered service is binding at the moment of phone or written confirmation of the order by the Client and the Provider (mailing the Accommodation Voucher to the Client).
4.2. Price for the Service
Price for the service is determined by the Accommodation Facility, the Hotel.cz Portal Provider does not escalate the price for the service. The price depends on the chosen term, number of persons and on other parameters specified by the Client in the Inquiry Form. Prior to mailing the binding confirmation, the Provider informs the Client about the final price and - when approved by the Client - order of the services becomes binding. The prices shown by individual Accommodation Facilities are indicative only and are not binding until booking is confirmed finally by the Provider (mailing the Accommodation Voucher).
4.3. Payment Terms
Payment is done in the Accommodation Facility. In case of certain bookings, in particular in case of group bookings the Accommodation Facility or the Hotel.cz Portal Provider requests guarantee by the credit card or payment of the advance amounting up to 100%o of the accommodation price. During the process of confirmation of the booking the Client is informed about the requested guarantee by the credit card or about the advance payment.
5.1.The cancellation terms are regulated by the Accommodation Facility itself; if the credit card guarantee is applied, costs of the first night will be charged in case of no-show. If the booking is cancelled (written Provider’s confirmation of cancelled booking is understood cancellation of the Client’s booking) 24 hours before the guest’s arrival, no cancellation fee is charged in case of the credit card guarantee.
5.2. The Client shall inform the Provider about all changes of the booking or about its cancellation in writing.
5.3. Complaints about quality of accommodation and services rendered by the Accommodation Facility shall be raised directly in the Accommodation Facility.
5.4. The Provider’s services can be claimed in writing in the electronic form to the email address firstname.lastname@example.org or to the correspondence address HOTEL.CZ a.s., Řeznická 7, 460 01 Liberec.
6.1. Personal Data Processing
The customer expressly consents that the Hotel.cz operator is authorized in accordance with the effective legal regulations, in particular Act No. 101/2000 Coll. on the protection of personal data, to process and preserve all the information that was provided by the customer for booking processing purposes. The customer expressly consents that the Hotel.cz newsletter shall be sent to the customer’s e-mail address by submission of the booking form on Hotel.cz or Spa.cz web pages. This consent may be cancelled any time at http://www.hotel.cz/unsubscribe/?email="customer‘s email".
6.2. Phone Calls Recording
Phone call recording The customer expressly consents that all phone communication shall be recorded in order to improve services and to record the customer’s consent with the terms and conditions and confirmation of booking. The consent shall be directly or implicitly expressed by the customer by continuing in a phone conversation with an employee of the Hotel.cz operator.
7.1. These General Business Terms and Conditions become valid and effective on 01.09. 2010. The contract relations arisen before the effective date of these General Business Terms and Conditions remain valid and are governed by the business terms and conditions valid when the contract relations were made.
7.2. Valid wording of these General Business Terms and Conditions is available in the registered seat of the Hotel.cz Portal Provider and is published on the Provider’s website www.hotel.cz.