Warunki Garni Hotel Horské ŠpičkyI. ORDER OF STAY, ESTABLISHMENT OF THE CONTRACTUAL RELATIONSHIP
The client orders a stay in the hotel by a wrien order or request for reservaon, submied to the garni hotel by mail, fax, e-mail, through booking interface on the website, or personally. The essenal entries in a properly submied order or request for reservaon include:
* the client's name and surname, day and place of birth, permanent address, contact (telephone number or e-mail address), in case of legal persons the business name, company ID, VAT number
* number of persons, period of stay, length of stay, type of room
If a Czech person orders the stay for a foreigner, the client is obliged to indicate this fact.
The client is contractually bound by a properly issued and submied order or reservaon request.
The confirmaon of the order or a reservaon request by the hotel (in compliance with Art. IV. of these condions) establishes a contractual relaonship between the client and the hotel. The hotel undertakes to provide services in the confirmed extent and quality to the client, and the client undertakes to pay the agreed price to the hotel.
The terms of the contractual relaonship are valid for all persons indicated in the order / reservaon request submied by the client and confirmed by the hotel.
II. RIGHTS AND OBLIGATIONS OF THE CLIENT
The client is entled to:
* be sufficiently and fully informed by the hotel about the ordered services, i.e. their extent, me and pricing
* receive the services he/she ordered, reimbursed an advance payment for and that were confirmed by the hotel
* cancel the confirmed order /reservaon request at any me before the arrival, provided that the cancellaon condions are observed in compliance with Art. VII.
* complain about any problems with the provided services
The client is obliged to:
* completely and accurately enter all essenal informaon in the order/reservaon request
* pay the price of the stay to the hotel in the requested me
* respect rules valid in the facility whose services he/she uses
* carefully check the stay confirmaon issued by the hotel, and contact the hotel immediately in case of any found discrepancy
III. HOTEL'S OBLIGATIONS TO THE CLIENT
The hotel is obliged to:
* provide to the client all important informaon regarding the accommodaon
* confirm to the client a properly ordered accommodaon and inform the client in a wrien way about the commencement of the stay
* provide services to the client in the confirmed extent and quality after the binding reservaon or confirmed order
* in case of withdrawal from the confirmed order of stay / binding reservaon by the client, to return the reimbursed advance payment for the stay within 14 days after the receipt of the wrien cancellaon.
However, in case the hotel is entled for cancellaon fees, the hotel will pay to the client a difference between the already paid advance payment and the applicable cancellaon fees. In case of a binding reservaon using a payment card for pre-authorisaon, the hotel is entled to take the cancellaon fees from the client's account.
IV. PRICES OF SERVICES AND THEIR REIMBURSEMENT
Prices of services provided by the hotel are available at:
* www.horskespicky.cz, under Accommodaon/Prices of Accommodaon
* Internet portals mediang hotel accommodaon
The client can secure the binding reservaon of the stay by:
* full reimbursement of the price of the ordered services
* after prior agreement with the hotel, by paral reimbursement of the ordered services
* submission of the payment card informaon (card type/issuer, holder/owner, expiraon date, number, security code) that are needed for the card pre-authorisaon in the amount of the esmated price of the ordered services.
In case of failure to meet these condions for a binding reservaon, the hotel is entled to cancel such reservaon unilaterally and inform the client about this fact.
The client can reimburse the ordered services by:
* wire transfer to the hotel's bank account - 9516445001/5500
* payment card
* cash payment
In case the advance payment is not reimbursed on the day agreed and specified in the accommodaon confirmaon, the hotel can withdraw from the confirmed order. Failure to reimburse the advance payment does not terminate the obligaon to cancel the ordered services in a wrien way in case of the accommodaon cancellaon.
As the reimbursement of advance payment is understood creding of the amount to the hotel's bank account.
V. CONFIRMATION OF THE STAY
Client is entled to use the reimbursed services on the basis of an accommodaon confirmaon issued by the hotel (in a wrien way by e-mail or mail). The client is obliged to check the correctness of the informaon entered in the confirmaon.
In case of finding any discrepancy, the client must contact the hotel recepon immediately on telephone number (+420) 777 207 895 or to e-mail address email@example.com
VI. COMMENCEMENT OF THE STAY
After the arrival, the client must prove his identy by an ID card, passport or another idenficaon document, and present the accommodaon confirmaon. A